We aim to deliver your order promptly and efficiently. Shipping times vary depending on your location:

Estimated Delivery Times:

• United Kingdom: 3–5 business days
• Europe: 5 business days
• Rest of the World: 5 business days

Processing Time:
Orders are typically processed and dispatched within 1–2 business days.

Shipping Costs:
Shipping costs are calculated at checkout based on the destination and order weight.

Tracking Your Order:
Once dispatched, you’ll receive a confirmation email with tracking details (where available) to monitor your order’s journey.

We strive to deliver within the stated times and thank you for your patience if unexpected delays occur. For assistance or concerns, please contact us.

At Track and Frame, we take pride in creating beautifully customised products tailored to your running journey. Here's how it works:

1. Route Mapping:
   Using advanced tools like Mapbox and Strava, we accurately capture your route with precision and detail.
2. Customisation:
   Once your route is mapped, our skilled designers step in to ensure your artwork is perfect. We fine-tune every detail—adjusting layouts, colours, and text—making it truly unique to you.
3. Quality Assurance:
   Every design is carefully reviewed to ensure it meets our high standards. We focus on delivering a flawless, visually stunning product you'll cherish.
4. Production and Delivery:
   Your design is then printed and shipped with care, arriving ready to inspire or make the perfect gift.

We’re dedicated to combining innovative technology with personal attention to detail, creating something meaningful for every customer.

We are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, you may return it within 30 days of delivery for a refund or exchange.

Conditions for Returns:

• Items must be in their original condition and packaging.

Refund Process:

• Refunds will be processed to your original payment method within 7-10 business days of receiving the returned item.
• If the item is damaged during transit or incorrect, please contact us immediately with photos, and we’ll resolve the issue promptly.

We’re confident in the quality of our products and are here to make things right if you’re not satisfied. For assistance, reach out to our customer support team.

Prints are placed within frames upon arrival. The frames come pre-packed with corners and wrap and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness.